Job Profile Summary: The Terminal Operations Shift Team Leader/Team Coordinator is responsible for the smooth and safe execution of all operations and day to day activities in the terminal.
● Responsible for the smooth and safe execution of all operations in the terminal
● Manage manpower administration, workflow scheduling and communication
● Ensure compliance of local regulatory and company’s standards
● Deliver customer expectations and standards.
● Train and supervise Operations team members to ensure they are competent in their jobs
Responsible for the smooth and safe execution of truck, drumming and tank cleaning operations:
● Lead the team in investigations, troubleshooting and problem solving of incidents and abnormal observations
● Act as SMC (Site Main Controller) for emergencies arising during after office hours until the arrival of the Operations/ Terminal manager
● Lead team on process control, application, process recovery and emergency response
● Ensure reduction in Ship shore variance
● Maintain and own the Terminal Inventory management system
● Support coordination with the commissioning of Industrial plant turn around & planned maintenance
● Coordinate day to day permit to work
● Support Terminal maintenance / out of service / in service inspections
● Day to day compliance with VF and lead team members on compliance
● Lead Team discipline & Mentor and coach team members
● Initiate continuous improvement programs in terminal operations
Responsible for managing the day team manpower, workflow scheduling and communication:
● Manage day-to-day manpower administration and planning, workflow scheduling, and inter-departmental communication to ensure safe, smooth and efficient operations
● Lead in effective shift briefings and ensure key management objectives are communicated in a timely manner
● Lead Shift team members are trained on the relevant mandatory training
● Support communicate commissioning of new / old facilities prior handing over to the Operations team
● Support new projects and manage contractors and communicate
Responsible for the compliance of local regulatory and company’s standards:
● Manage and prepare for all audits, e.g. customers, ISO, regulatory, THA and safety audits
● Ensure compliance with Terminal SHEQ and VF by Operations team and contractors (including 3rd party)
● Ensure compliance with regulatory and organizational requirements as a trained PFSO (Port Facility Security Officer), Working at Height supervisor and Permit-to-Work approval
● Compliance with local legislation and company’s standards
Responsible for delivering customer expectations and standards;
● Manage relationships with internal and external customers
● Deliver on customers’ expectations and requirements in a timely manner
● Participate in Operation Review
● Address concerns from customers
● Handle Complaint handling
● Manage customer expectation
● Address enquiries from Internal / External customers on the services and managing the expectation
Responsible for the training and supervising of operations day team:
● Train and develop team member in operational competency
● Train, coach and guide Operations team members in performance improvements
● Conduct staff performance review and appraisal
● Ensure completion of staff JCP assessments & follow up on competency gap closures
● Support ACE program as a SME (Subject Matter Expert) trainer
● Manage and develop people to ensure a cohesive and motivated team
● Lead & encourage the Team in a positive manner to adapt to changes in the company direction
● Supervise, train and coach technicians and contractors in activities relating to Operations
work
● Assist in talent and succession planning of the workforce
Responsible for managing people:
● Manages, motivates and develops staff in the terminal operations department (applicable to Team Leader)
