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Timestamp
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1747125165
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Fetch Consultant ID
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51
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Unique ID
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53f82
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Running No
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10106
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Method
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Solo
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Edit
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No
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Frontend
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False
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Role
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Consultant
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Requestor View
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No
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Status
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Closed
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| Who's Hiring? |
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Consultant In Charge
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Kimberly Wong
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Company Profile
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INVX Asia Pacific Pte. Ltd. (fka Dril-quip Asia Pacific Pte Ltd)
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UEN
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199002269Z
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Client Manager
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Nur Syafiqah Binte Suratemin
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Designation
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HR Generalist
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Type of Placement
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Placement (Perm)
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Urgency
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Normal
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Mode of Communication
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Email
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Visibility
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Unpublish
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Job Posting Date
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13/05/2025
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Posting Validity (Days)
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90
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| Job Posting Details |
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Enable AI
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No
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| Basic Details |
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Job Title
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Senior Customer Support Coordinator
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Job Type
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Permanent
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Number of Headcount Required
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1
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Expected Date to Join
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02/06/2025
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Work Hours Per Week
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40
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Salary Type
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Range
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Hide Salary
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No
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Negotiable
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Yes
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Currency
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SGD
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Min
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3,500
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Max
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4,499
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Period
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Monthly
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Add Allowance
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No
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| Entitlements |
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Benefits
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AWS
VB
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Work from home
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No
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Primary Work Location
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80 Tuas West Dr, 638417
Singapore
Map It
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Classifications of Location
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West / Tuas
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Country
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Afghanistan
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| Job-Specific Details |
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Level of Competency
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Mid-level Position
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Years of Relevant Experience
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3
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Classification
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Non-Technical
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Sector
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Manufacturing
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Project Experience
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- Other Oilfield and Gasfield Machinery and Equipment (Inc. Repair)
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Specialization
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- Escalation Management Specialist
- Customer Experience Strategist
- Support Operations Analyst
- Service Quality Auditor
- Knowledge Base Manager
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Additional Functions Required for the Job
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- Oversee customer support team performance.
- Liaise with production and engineering teams.
- Analyze customer feedback for process improvements.
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Fetched Specialization
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1. Escalation Management Specialist2. Customer Experience Strategist3. Customer Retention Analyst4. Support Operations Analyst5. Service Quality Auditor6. Customer Feedback Analyst7. Knowledge Base Manager8. CRM Specialist9. Technical Support Coordinator10. Customer Journey Analyst11. Process Improvement Specialist12. Client Relationship Manager13. Service Level Agreement (SLA) Manager14. Training and Development Coordinator15. Customer Satisfaction Analyst16. Cross-Functional Team Liaison17. Multi-Channel Support Specialist18. Account Support Manager19. Customer Success Analyst20. Customer Insights Analyst21. Support Technology Specialist22. Remote Support Coordinator23. Social Media Support Analyst24. Product Support Specialist25. Customer Advocacy Coordinator26. Help Desk Supervisor27. Real-Time Support Analyst28. Performance Metrics Analyst29. Support Documentation Specialist30. VIP/High-Touch Support Coordinator
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Fetched Additional Functions
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1. Oversee customer support team performance.2. Develop and implement support strategies.3. Liaise with production and engineering teams.4. Analyze customer feedback for process improvements.5. Manage escalated customer inquiries.6. Coordinate training for support staff.7. Monitor key performance indicators (KPIs).8. Ensure compliance with industry regulations.9. Collaborate with sales and marketing departments.10. Schedule and lead team meetings.11. Prepare and present performance reports.12. Manage customer account documentation.13. Facilitate communication between departments.14. Implement CRM system updates.15. Troubleshoot technical product issues.16. Coordinate logistics for product repairs.17. Develop customer satisfaction surveys.18. Oversee customer onboarding processes.19. Conduct competitor analysis for support functions.20. Maintain high levels of product knowledge within the team.
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Professional Characteristics
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- Excellent communication skills
- Strong customer service orientation
- Empathy and patience
- Problem-solving skills
- Adaptability
- Team player
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Fetched Professional Characteristic
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1. Excellent communication skills2. Strong customer service orientation3. Empathy and patience4. Problem-solving skills5. Conflict resolution abilities6. Adaptability7. Detail-oriented8. Time management skills9. Ability to work under pressure10. Team player11. Accountability12. Active listening skills13. Flexibility14. Professionalism15. Positive attitude16. Emotional intelligence17. Confidence18. Resilience19. Ability to multitask20. Client-focused mindset.
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Primary Responsibilities
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Acquiring and developing knowledge of products, the company, and the industry through self-study and by attending identified training courses.
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Assisting in the development of sales opportunities and maintaining a strong company profile.
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Processing and managing sales orders.
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Generating sales order schedules from templates when required by the customer.
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Maintaining regular and frequent contact with customers on behalf of the Outside Sales team.
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Promoting and providing continuous and effective after-sales support.
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Liaising with other departments regarding day-to-day operations and orders in progress. This includes progress reporting, monitoring shipping/logistics, preparing and expediting sales orders, shipping instructions, and invoicing.
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Generating request documentation for procedures and service manuals, and liaising with the service department and customers to ensure the correct and timely availability of manuals/procedures.
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Sourcing drawings, technical information, and data as required.
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Liaising with Aftermarket on customer requirements for customer property or rental tools.
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Participating in production meetings and sales order review meetings.
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| Competencies |
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Minimum Qualifications
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Diploma of Higher Education
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Specify the Field of Study
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Yes
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Field of Study
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Language Spoken
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Language Written
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Are the Key Skills selections good enough?
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Yes
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| Summary of Key Requirements |
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Summary of Key Requirements
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Diploma in Business or a Technical discipline
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Good general IT skills, including working knowledge of Microsoft Office
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Strong communication and interpersonal skills
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Good administrative and time management skills
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Minimum of three (3) years’ experience in a similar role
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Featured
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No
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On Hold
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No
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