Job Orders

• Civil Engineering Work

• Strong understanding of service-level agreements (SLAs)
• key performance indicators (KPIs)
• HSE
• quality standards.
• Experience supporting workplace experience
• events coordination
• administrative permits/documentation.
• managing outsourced service providers
• soft services/facilities management
• contract management and supplier performance evaluation
• stakeholder management

• Ability to work in a fast-paced
• industrial environment with strict HSE compliance
• Proactive
• organized
• detail-oriented
• Strong communication
• leadership
• team supervision skills

The Soft Services Facility Executive will support all Soft Services Site Managers in overseeing non-technical facility services in accordance with the contractual scope of work. The role ensures a clean, safe and welcoming environment aligned with SLAs, KPIs and client expectations.

This position manages service delivery for cleaning, catering, waste management, pest control, landscaping, tree health, animal welfare & wildlife management, general site support, workplace experience, and occasional site-wide events, while driving efficiency, compliance and continuous improvement.

Lead and supervise soft services operations across client offices and sites in Pulau Bukom and/or Jurong Island, including cleaning, catering (liaising with appointed food, laundry, coffee machine, and pantry suppliers), waste management, pest control, landscaping, tree health, general site support, front-of-house services, and occasional events.

Ensure all service providers (in-house or outsourced) comply with agreed scope of work, SLAs, KPIs, site HSE, and quality standards.

Support events and administrative coordination; act as permit applicant/requestor for soft services and site support activities, ensuring timely approvals and proper documentation.

Manage budgets, costs, and supplier contracts, optimizing value without compromising service standards.

Drive innovation and sustainability initiatives (e.g., green cleaning, recycling programs).

Act as the primary liaison for client feedback on workplace experience and service adjustments, and serve as the main point of contact with external welfare and wildlife management societies for animal-related matters.

Support the Key Account Lead and Soft Services Site Manager in client reporting, service reviews, and contract performance evaluations.

Continuously identify opportunities for efficiency, process improvement, and service excellence across all soft services operations.

• Facility Management

• English

• English

• Diploma or Degree in Facilities Management, Hospitality, Business Administration, or related field. Relevant certifications in facility management or soft services (e.g., IFMA, BCA FM, NEA hygiene) are a plus.
• Minimum 3–5 years’ experience in soft services/facilities management in oil & gas, petrochemical, or industrial sectors. Prior experience in Pulau Bukom, Jurong Island, or similar high-security industrial sites preferred.
• Proven track record in managing outsourced service providers (cleaning, catering, waste management, pest control, landscaping, and front-of-house operations).
• Experience supporting workplace experience, events coordination, and administrative permits/documentation.
• Strong understanding of service-level agreements (SLAs), key performance indicators (KPIs), HSE, and quality standards.
• Budget management and cost optimization experience.
• Knowledge of sustainability initiatives (green cleaning, recycling programs) and operational efficiency practices.
• Competent in contract management and supplier performance evaluation.
• Excellent stakeholder management, with the ability to liaise effectively with clients, service providers, and external societies (e.g., wildlife or animal welfare agencies).
• Strong communication, leadership, and team supervision skills.
• Problem-solving mindset and ability to drive continuous improvement initiatives.
• Proactive, organized, and detail-oriented.
• Willingness to travel between Bukom and/or Jurong Island sites as needed.
• Ability to work in a fast-paced, industrial environment with strict HSE compliance.