Job Orders

• Civil Engineering Work

• Soft Services Operations
• Expertise in managing non-technical facility functions
• contract management
• service level agreements
• key performance indicators
• HSSE compliance
• vendor and stakeholder management
• manage multi-site operations
• budgets
• performance reporting

• Client-Centric Mindset
• Operational Leadership
• Analytical and Detail-Oriented
• Strategic and Innovative
• Strong Communicator
• HSSE-Focused
• Adaptable and Resilient
• Professional Integrity

The Soft Services Site Manager is the overall primary key account lead and main client liasion across all COMPANY’s offices and sites in Singapore under SCOPE. He/she will be responsible for overseeing the successful delivery of the Integrated Facilities Management (IFM) scope and contract, ensuring high-quality service delivery, client satisfaction, and operational efficiency. This role will act as the primary point of contact for COMPANY, managing vendor relationships, budgets, HSSE and scope compliance, SLA/KPI delivery performance, and continuous improvement initiatives. In its role as the Soft Services Site Manager, he/she is responsible for overseeing non-technical facility services, ensuring a clean, safe, and welcoming environment in line with contractual SCOPE, SLAs, KPIs and client expectations. This role manages service delivery for cleaning, security, waste management, pest control, landscaping, and workplace experience and other soft services’ SCOPE while driving efficiency, compliance, and continuous improvement. Relevant working experience with COMPANY, Bukom, Jurong Island and/or other oil & gas/petrochemical experience is preferred.

• Serve as the primary Key Account Lead and main client liaison across all COMPANY offices and sites in Singapore, ensuring service delivery in compliance with contractual scope, SLAs, KPIs, site HSE, and quality standards.
• Lead and supervise soft services operations and the Soft Services team across COMPANY offices and sites in Pulau Bukom Island and mTower, including cleaning, catering (working closely with the appointed food catering services provider and/or other COMPANY-appointed suppliers), waste management, front-of-house services, and occasional events management. Ensure proper soft-services documentation and adherence to established change management controls for the site.
• Ensure service providers (in-house employees or third-party outsourced subcontractors) comply with scope, SLAs, KPIs, site HSE, and quality standards, while driving cost-saving initiatives and high-standard service delivery.
• Manage budgets, costs, and supplier contracts for soft services, optimizing value without compromising standards.
• Drive and implement innovation and sustainability initiatives (e.g., green cleaning, recycling programs).
• Act as the primary liaison for client feedback on workplace experience and service adjustments.
• Act as the Key Account Lead in ensuring compliance with HSSE regulations, on-time client reporting, service reviews, and monitoring financial performance, budgets, and contract scope performance. Prepare and present performance reports and business reviews to stakeholders.

• Facility Management

• English

• English

• Diploma or degree in Facilities Management, Hospitality/Hotel Management, Business/Operations Management, or a related field.
• Minimum of 5–8 years of relevant experience in soft services management, preferably within oil & gas, petrochemical, or large corporate environments (experience at Jurong Island, Pulau Bukom, or mTower is an advantage).
• Proven experience managing cleaning, catering, waste management, pest control, landscaping, front-of-house operations, and occasional event management.
• Strong knowledge of SLAs, KPIs, HSSE, and quality standards in facility services.
• Experience in budget management, cost optimization, and supplier/contract management.
• Demonstrated ability to drive innovation, sustainability initiatives, and continuous improvement.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage teams and act as a key client liaison.
• Strong organizational skills, attention to detail, and ability to handle multiple priorities.
• Proficiency in MS Office and facility management software is preferred.